Exchange & Return Policy

  1. Damaged Product:

Our products are packed with utmost love and care so that they reach our customers safely. However, in the unlikely event that the received product is damaged, please share a clear photo along with an unpacking video of the damaged product and its box within 24 hours of receipt.

We will promptly review the case, and our team will issue a replacement for the product you ordered. In case a replacement is not available, amount received will be refunded within 5-7 business days of receiving the complete details of the enquiry. 

Please note that in case of non-availability of unpacking video of the damaged product and its box, no refund shall be issued.


  1. General Returns:

In the off chances that our products do not meet the requirements of your home as expected, we are happy to offer returns as a service. Returns are accepted within 7 days from the receipt of the order. Let us know which items you wish to return by sending us an email on or Whatsapp at +919711201999.

Upon return, store credits equivalent to the value of the item(s) will be issued.

Shipping charges are non-refundable.

For orders below Rs. 5000, a reverse pickup charge of Rs. 500 shall be applicable; for orders above Rs. 5000, a 10% reverse pickup charge of the total order amount shall be applicable.


  1. Return Conditions:

The items you wish to be Returned must be in their original packaging.

Products should be unused and in the same condition as received.


  1. Refund Processing:

All refunds will be processed within 10 days from the receipt of the returned item in form of store credit. In case of any questions regarding your return feel free to reach the Aidea Homes care team on WhatsApp at +91-9711201999


  1. Return Approval:

All returns are subject to approval before processing.

Approval of return requests may take up to 36 hours.


  1. Quality Check and Store Credit:

Once returned items are received at the Aidea Homes warehouse, they will undergo a quality check.

Upon approval by us, a store credit voucher will be issued, valid for redemption on your next purchase.

Store credits are valid for 6 months.


  1. Bulk Orders:

The return policy does not apply to bulk orders.

Returns for bulk orders will be assessed on a product-to-product basis.



Orders may be cancelled before they are shipped.

We strive to ensure your satisfaction with every purchase. If you have any concerns or queries, please feel free to reach out to our customer support team on WhatsApp at 9711201999. Thank you for choosing Aidea Homes.

All returns and refunds are subject to the discretion of Aidea Homes.